Store Manager

Summary:The overall responsibility of a Manager is the profitable operation and growth of a Bruster's Ice Cream store.The Manager is responsible for all aspects of daily store operations.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned.1.INCREASE SALES a.Assure high levels of product quality/customer service.b.Develop and implement promotions/promotional events/community involvement plans.c.Make specialty items (cakes, pies, etc.) and promote sales of the same.2.OPERATE THE STORE a.Recruit, hire and train all employees in standard Bruster's operating procedures.b.Schedule employees within all relevant labor laws, ensuring adequate store staffing.c.Be trained & certified in ice cream making, be responsible for training store ice cream makers and monitoring production to ensure quality product.d.Determine store needs & order products & supplies.e.Assure good cash handling procedures, maintain the bank, run register sales reports & deposit funds in the bank daily.f.Complete paperwork required for company & government compliance.g.Maintain property, building & equipment in good & safe condition & to ensure customer appeal, including coordination of routine maintenance.h.Decorate the store for holidays & other special occasions i.Delegate & oversee work of staff & hold occasional crew meetings j.Perform various functions of staff members including serving customers 3.DEVELOPE PEOPLE a.Train & motivate staff to provide high levels of customer service & enthusiastic, proactive accomplishment of routine store tasks.b.Retain good employees through effective & timely promotions and/or incentives.c.Encourage & motivate employees to introduce other qualified employment prospects to Bruster's (friends, etc.).d.Overall, provide a safe, fun & memorable work experience Bruster's employees will recommend to others.4.HAVE FUN a.Plan special events at store that encourage fun.b.Develop & sponsor contests among employees.c.Maintain a fun atmosphere among staff, as well as customers.d.Hold social events for employees, i.e., holiday parties.SUPERVISORY Responsibilities:Employee will provide leadership to entire staff on a daily basis.Strong supervisory skills are required.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or Experience:High School Diploma or equivalent.A food service or management background is helpful.Basic computer skills are necessary.LANGUAGE SKILLS:Must possess well-developed verbal skills sufficient to communicate effectively with employees and customers.MATHEMATICAL SKILLS:Must possess well-developed math skills sufficient to complete paperwork and reports required to operate the store effectively.OTHER SKILLS and ABILITIES:The position of Manager requires an owner mentality, a strong commitment to excellence and well-developed skills in the areas of organization, time management, flexibility and task delegation.Also, the Manager should be creative and pay attention to detail.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle objects, tools or controls; reach with hands and arms; climb or balance; sit, stoop, kneel, crouch or crawl; and see, talk and hear.The employee is frequently required to taste or smell.Employee must possess or develop both the manual dexterity and hand-eye coordination to scoop and portion all of our retail and wholesale products, most times without the aid of measuring devices, due to the volume of sales we may encounter.Employee must be able to maneuver in a tight and sometimes congested working environment, both quickly and without creating a hazard.Position requires lifting up to 50 lbs.maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.Requires walking or standing to a significant degree.Work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to chemicals used in cleaning.Employee is also exposed to extreme cold occasionally when entering the walk-in freezer.The employee also frequently encounters hot water while cleanin