Job Description
Why Singer? Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves. We are the proud, 3-time recipient of the Foodservice and Supplies Dealer of the Year Award. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team! At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. Why You'll Love Working Here: Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration. Collaborative Spirit: Be part of a supportive and dynamic team environment. Growth Opportunities: Develop your skills and advance your career in a dynamic industry. Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions. OVERVIEW We are seeking a highly motivated and versatile Strategic Project Manager to join our growing organization. This role sits at the intersection of eCommerce, IT, and customer enablement, leading technology-driven initiatives that support digital growth and operational effectiveness. The Strategic Project Manager will lead cross-functional projects across business and technology teams, with a focus on eCommerce platforms, systems integrations, and digital customer experiences. This role also serves as the lead project manager for the technical onboarding of large, complex customers, requiring coordinated execution across multiple teams and systems. This individual will play a critical role in shaping and maturing our project management practices. The ideal candidate is comfortable operating in a developing environment, can bring structure to ambiguity, and is capable of guiding leadership toward best practices in project delivery and governance. ESSENTIAL FUNCTIONS Strategic Project Leadership & Delivery Lead end-to-end delivery of IT-led and eCommerce-adjacent strategic initiatives, from intake through implementation, go-live, and post-launch support Own project planning activities including charters, scope definition, timelines, resource coordination, and success metrics Proactively identify project risks, dependencies, and constraints; develop and execute mitigation plans to ensure successful delivery Provide clear, consistent project communications and updates with stakeholders and executive-level status reporting across the business and IT Technical Onboarding & Key Account Enablement Act as Lead Project Manager for technical onboarding of large, complex customers, ensuring a structured and predictable onboarding experience Coordinate all technical onboarding activities across IT, business, and the customer Manage customer-specific technical workstreams including integrations (EDI, API, data feeds), platform configuration, and process alignment Ensure customer requirements are well-documented, prioritized, and translated into executable technical and operational plans Serve as a trusted internal and external point of coordination to drive successful onboarding outcomes and long-term scalability Build strong partnerships with internal teams and external vendors to ensure alignment and accountability Program Development & Process Maturity Help define, implement, and mature project and program management frameworks, tools, and delivery standards Introduce best practices in project governance, documentation, intake prioritization, reporting and post-project review Partner with leadership to establish clarity around “what good looks like” for project execution and program maturity Drive continuous improvement across project workflows, cross-functional collaboration, and delivery predictability MINIMUM QUALIFICATIONS Bachelor’s degree in Business, Information Systems, Project Management, Engineering, or a related field, or equivalent practical experience 3-5 years of experience leading cross-functional, technology-driven projects, preferably in environments involving IT, systems integrations, or digital platforms Demonstrated experience managing projects that involve multiple internal teams and external partners Proven ability to lead projects from concept through delivery, including sc