Strategic Workforce Analyst - Contact Center & Optimizations

A health insurance company in Abilene, Texas, is seeking a Workforce Management professional. This position focuses on managing real-time contact center operations, enhancing caller experiences, and analyzing performance metrics. Candidates should have a Bachelor's degree or equivalent business experience, and ideally possess relevant software knowledge (e.g., NiCE IEX, Aceyus) along with strong analytical skills. Experience in claims, customer service, and health care is preferred.