Job Description
Description The Employment Security Department (ESD) is seeking a dynamic, learner-centered facilitator to deliver Strategies for Success (SFS) life-skills workshops and provide individualized employment support to job seekers across diverse backgrounds. The ideal candidate is an engaging instructor and empathetic coach who thrives on helping people build confidence, develop practical skills, and overcome barriers to employment. They create inclusive learning environments where participants feel respected, motivated, and supported and are skilled at tailoring instruction to different learning styles, navigating sensitive topics with care, and building strong relationships with customers, partners, and employers. The ideal candidate brings curiosity, patience, and professionalism to every interaction, with a commitment to equity, trauma-informed practice, and participant-centered service. About the Workforce Services Division: Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services. Duties As a Strategies for Success Facilitator, you will deliver intensive life-skills, personal development, and job-readiness workshops designed to help individuals enter or re-enter the workforce. You will guide participants through self-reflection, communication skills, problem-solving, and workplace expectations while helping them build confidence and resilience. Your work directly supports ESD’s mission by promoting economic security, employment readiness, and long-term self-sufficiency. You'll provide both group instruction and individualized support, to include facilitating workshops, conducting orientations, assessing participant needs, and developing employment plans that align with labor market information and program requirements. You'll also provide coaching, case management, and referrals to help customers overcome barriers and stay engaged in their employment journey. Strong documentation, data accuracy, and collaboration with WorkSource partners and employers are essential to success in this position. Some of what you will do: Lead group and individual orientations and workshops, providing clear information on program services, benefits, and eligibility. Facilitate job-readiness activities, including job club sessions and workshops; share current labor market insights. Provide each student with clear course expectations, evaluations, and timelines through well-developed topical outlines and approved syllabi and ensure all learning outcomes are met. Deliver targeted Life Skills workshops to meet the needs of various populations. Develop curriculum and deliver engaging instruction for a diverse student population. Use a variety of instructional strategies to meet students’ needs, interests, and learning styles. Monitor WorkSource program performance using agency reporting systems and prepare and distribute required program reports. Ensure full compliance with state and federal case management protocols and data entry procedures. Conduct staff-assisted job development, job matching, and follow-up activities. Make job referrals and verify customer job search efforts. Ensure customers understand and follow all employment and training requirements, expectations, and performance standards. Build and maintain relationships with vendors and community partners and stay informed about available external resources and referral options. To request a detailed position description, click here. Qualifications Required: Option 1: One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency Option 2: A Bachelor's degree and three years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience. Option 3: A combination of education and/or relevant experience that totals seven (7) or more years. The requir