Job Description
The Student Accounts Specialist plays a key role in supporting Whitworth Universitys mission by delivering accurate, timely, and compassionate financial services to students and families. Reporting to the Associate Director of Billing & Accounts, this position is responsible for managing student billing, account reconciliation, collections, and general cashiering services. The Specialist ensures that student accounts are maintained with integrity, provides personalized customer service with empathy and professionalism, and supports financial transparency and equity across campus operations. Student Account Services | 60% Manage an assigned portfolio of student accounts, including auditing and posting approved changes, adjustments, and corrections. Deliver excellent front-line service via phone, email, and in person to students, parents, and other stakeholders. Initiate and manage payment plans; perform outreach and collection activities, including skip tracing, calls, and letters. Research delinquent accounts for potential write-off and coordinate placements with third-party collection agencies. Prepare and process payments from external agencies and assist with electronic billing statement processing. Monitor, audit, and reconcile disbursements, refunds, and outside scholarships in coordination with Financial Aid and internal partners. Institutional Loan Services | 20% Assist with preparation, disbursement, and tracking of institutional loan documents. Perform payment processing and ensure timely and accurate loan status updates. Facilitate required loan entrance and exit interviews. Support billing and due diligence tasks related to institutional loans. Cashiering Support | 10% Serve as back-up to the university cashier and support daily operations including deposits, reconciliations, and compliance with cash management poli