Job Description
Apply for Job Job ID 58963 Location St. Louis Full/Part Time Full-Time Add to Favorite Jobs Email this Job Hiring Department Cashiers Office Job Description This position involves direct interaction with students, providing assistance, guidance, and support to ensure a positive experience. Responsibilities include evaluating student accounts by reviewing, analyzing, and processing financial and account data. The role also involves processing student payments, including in-person and mailed payments. The position requires excellent customer service skills, a thorough understanding of university policies and procedures, and the ability to respond effectively to a variety of student inquiries. Key Responsibilities Serve as the first point of contact for students, parents, and visitors both in person and over the phone. Provide exceptional customer service while creating a welcoming environment for students and visitors. Direct students to appropriate departments or campus resources as needed. Maintain a strong understanding of financial aid processes, including FAFSA. Advise current and prospective students and their families on financial aid and student account matters. Process student payments received in person and through the mail. Provide accurate information regarding university policies, procedures, and services. Address student concerns, complaints, or account issues and provide timely and effective resolutions. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain clear, professional communication with students, faculty, and staff. Ensure accurate documentation and recordkeeping of student interactions, requests, and outcomes. Applicants must be authorized to work in the United States. The University will not sponsor applicants for