Job Description
Agency Overview The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent Bureau/Division Overview The Collections Bureau is responsible for managing accounts receivable by collecting delinquent taxes and fostering voluntary compliance with the Commonwealth's tax laws. Position Summary Work closely with various areas of the Collections Bureau and learn what it is like to be a part of day-to-day operations. This individual will observe and participate in collection matters, accounts management work and lien processing. Core Responsibilities: Assisting Operations Unit with processing checks, returns, mail, liens and other work, as needed. Shadowing and assisting Desk, Field and Seizure Operations with collection enforcement, as needed. Shadowing and assisting with Collections Contact Center calls and duties, as needed. Shadowing reporting and process improvement staff. Preferred Qualifications: Must be customer-service oriented. Ability to communicate factual and procedural information clearly, orally and in writing. Functional knowledge of Microsoft Office and O365 products such as Outlook, Word, Excel, PowerPoint, Teams and VPN. Ability to work independently * Excellent analytical skills are essential An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state an