Job Description
Summer Intern (Surveys, Research & Analytics) TEACHERS RETIREMENT SYSTEM Posted On: 05/09/2026 Part-Time Location MANHATTAN No Exam Required Department Member Management Salary Range $17.00 – $17.25 Save Job Description The 2026 SRA Insights Sprint"internship program is designed to support the team’s strategic pivot from descriptive reporting to diagnostic and predictive analytics. The program is divided into two specialized tracks: Digital UX/Technical Infrastructure and Qualitative Sentiment/Persona Research. Interns will be responsible for leading the Mobile Gap Usability Audit, conducting end-to-end walkthroughs of digital features on various mobile devices to identify technical bugs and friction points. They will also perform the Voice of the Member Deep-Dive, which involves coding and categorizing 12 months of qualitative feedback from across the agency to quantify the root causes of member frustration. To ensure long-term business continuity, interns will act as technical writers for the Knowledge Vault project, shadowing leadership to document 100% of active data pipelines and strategic protocols in formal Standard Operating Procedures (SOPs). Additionally, they will build a Validated Question Database, researching industry-standard metrics to create a searchable library of high-quality survey instruments. SUMMER COLLEGE INTERN - 10234 Minimum Qualifications As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year). NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year. Preferred Skills As daily users of various mobile platforms (iOS/Android), students must have the ability to observe and document technical glitches or confusing layouts during digital walkthroughs. - Interns need the ability to shadow customer service operations to understand the member’s perspective and translate those experiences into research narratives. - Proficiency with basic spreadsheet software (like Excel or Google Sheets) is required to categorize survey comments and maintain a searchable library of survey questions. - Students must be able to write clear, step-by-step instructions for the Knowledge Vault (SOPs). - Success in this role requires a high degree of accuracy when checking data for errors or normalizing figures to ensure long-term integrity. - The ability to look at qualitative feedback (member comments) and identify repeating themes or pain points to help explain the "Why" behind the data. - A willingness to ask questions, shadow leadership, and learn new technical tools like Tableau or advanced survey platforms. Residency Requirement . Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Save Job ID 779859 Posted until 05/10/2026 Title code 10234 Civil service title SUMMER COLLEGE INTERN Title classification Non-Competitive-5 Business title Summer Intern (Surveys, Research & Analytics) Experience Level: Student Job level 00 Number of positions 1 Work location 55 Water St Ny Ny Category: Policy, Research & Analysis Summer Intern (Surveys, Research & Analytics)