Supervisor 2 (Payment Call Center Supervisor)

Initial Posting Date: 05/08/2026 Application Deadline: 05/21/2026 Agency: Judicial Department Salary Range: $6,387 - $9,908 Position Type: Employee Position Title: Supervisor 2 (Payment Call Center Supervisor) Job Description: Interviews: Generally, will be scheduled within two weeks after the application deadline. May take longer, depending on the number of applications. Who we are Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission. Benefits to you We pay 95% to 99% of medical insurance premiums for full-time employees [OR up to 99% of medical insurance premiums for part-time employees], including mental health coverage. The hourly equivalent for this position is $36.85 - $57.16. [OR the annual salary for this position is $76,641 - $118,892.] 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans. OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job! Salary offers are made with consideration of the candidate’s education and experience. Position Highlights The Office of the State Court Administrator's Business and Fiscal Services Division (BFSD) in Salem, Oregon, is hiring a Payment Call Center Supervisor (Supervisor 2). In this role… You will supervise and provide staff development to receipting specialists as well as staff who perform the duties of the Central Violations Bureau. Assign, monitor and review the work of staff. Establish work priorities and responsibilities. Conduct regular staff meetings. Submit request for recruitment of new staff; conduct application reviews, interviews, and check references for new hires. Review and makes a decision for leave requests and approves timesheets. Responsible for disciplinary actions including recommendations for the central services manager. Responsible for reviewing, processing, and maintaining violation case records in accordance with state laws and court orders. This role identifies cases that require mandatory appearances, evaluates failure-to-appear qualifications, and applies payment plan guidelines. Duties include staying updated on legal and procedural changes, keeping accurate records, and working with internal teams to support smooth and consistent case workflows. This position also reviews relevant statutes and rules to ensure current practices and determines when cases need mandatory appearance based on applicable requirements. Oversee operations and quality control for cashiering operations and ensure accuracy, resolves escalations, and maintains procedures. Ensure account information is entered into the case management system in an accurate and timely manner. Act as a liaison with courts, the department of justice (DOJ), department of corrections (DOC), and others on supporting policy updates and system improvements. Review and evaluate policies and procedures. Review and make recommendations to the BFSD leadership staff. Research and implement statutory changes, update procedures, and create forms. Maintain procedure manuals and resource materials. Resolve inquiries that are complex and sensitive from litigants, attorneys, governmental agencies, and the general public. You will be responsible for overseeing databases and reports; supporting audits and budgets. Ensure regular audits are being performed on data entry and corrections are made. Monitor reports for central receipting and provide statistical information as needed. Assigned tasks may be changed to accommodate workload and organizational needs. Instructions for REQUIRED Cover Letter and Work History/Res