Job Description
SUMMARY The Supervisor of the Communication Center coordinates and supervises the day-to-day operations/activities of a clerical/administrative unit or team while also performing many of the duties of those supervised. Responsibilities include directing, training, monitoring, mentoring and appraising staff work. Thy will be responsible for tracking on-going team performance to ensure department metrics are attained and overall departmental goals achieved. Collaborates with peers, Manager, and Directors in department planning and budgetary processes. The Supervisor contributes to operational decisions that support the Health System’s mission and goals, and drives the development of a high performing team.The Supervisor of the Communication Center supervises and will be responsible for the management of more or less than 25 employees. The Supervisor monitors performance and ensures department goals are met. The supervisor will be responsible for ensuring employees have all the proper documents and tools to assist with incoming calls in a timely manner, appropriate staffing in place and aware of incoming call hold times and call list turnaround times. STATUS: Full-Time LOCATION: SLH 201 Market St. - Suite E Potsdam, NY 13676 United States of America DEPARTMENT: Central Scheduling SCHEDULE: Monday - Friday variable (730-4, 8-430, 830-5) RESPONSIBILITIES LEADERSHIP & SUPPORT: Supports Department Manager, ensuring all department operational goals are achieved. Supervises and coordinates employee activities to efficiently handle the day-to-day workload and future business. Coordinates weekly call list and incoming call rotation of department personnel. Provides documentation based on recommendations to department workflow and headcount, working directly with Department Manager. Implements the department’s strategic, financial and clinical priorities by deploying systems, process, and people-oriented methods to improve acc