Job Description
Description This position has the opportunity to work hybrid after successful completion of training. Purpose of Job This position is responsible for the coordination of all activities related to the billing process. Ensures that billing activities are accurately performed according to departmental processes, procedures, and policies. Job Functions Provides direct supervision of the Patient Account Representatives in Patient Financial Services. Supports the department director/manager through development of programs, goals and objectives consistent with those of the organizations overall strategic plan and initiatives. Supervises staff resources by overseeing the recruiting, selecting, hiring and orienting qualified individuals. Evaluates staff performance in an accurate, consistent, objective and timely manner. Assists in the development of core position hiring strategies and ensures opportunities for professional development. Contributes a cohesive billing, customer service, and other support functions of Patient Financial Services department committed to providing distributive, clinical and service quality to all customers. Serves as a resource to staff by answering questions, assisting with problems, and providing training as necessary. Implements quality and performance improvement measures for the business office. Carries out functions with an awareness of operating expenses and key indicators within the budget for Billing, Customer service, and other support functions in Patient Financial Services. Supports department director/manager in quality improvement efforts and service delivery that contributes to the overall success and financial viability of Patient Financial Services. Reviews and monitors applicable processes, policies and procedures. As assigned, ensures compliance with local, state and fede