SUPERVISORY IT SPECIALIST (NETWORK/CUSTOMER SUPPORT)

A .gov website belongs to an official government organization in the United States.Secure .gov websites use HTTPS A lock ( LockA locked padlock ) or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites.MENU Sign out SUPERVISORY IT SPECIALIST (NETWORK/CUSTOMER SUPPORT)Department of DefenseDefense Health AgencyPEO - MEDICAL SYSTEMS / J-6PrintShareSave Summary About the Position: This position is located with the Defense Health Agency in Fort Sam Houston, San Antonio, Texas. This is a Direct Hire Solicitation. Learn more about this agency Summary About the Position: This position is located with the Defense Health Agency in Fort Sam Houston, San Antonio, Texas. This is a Direct Hire Solicitation. Learn more about this agency Overview Accepting applicationsOpen & closing dates04/11/2026 to 04/13/2026 Salary$150,119 - $195,157 per year Pay scale & grade GS 15 Location 1 vacancy in the following location:San Antonio, TXRemote jobNo Telework eligibleYes—as determined by the agency policy. Travel RequiredOccasional travel - Up to 10% Business Travel may be required. Relocation expenses reimbursedNo Appointment typePermanent Work scheduleFull-time ServiceCompetitivePromotion potentialNoneJob family (Series) Supervisory statusYes Security clearanceDrug testNo Position sensitivity and riskTrust determination process Financial disclosureBargaining unit statusAnnouncement numberHQKF2612933508DHA Control number 864610100This job is open to Duties Serves as the Chief, Global Network Operations Branch (GNOB), responsible for directing and overseeing all daily operations across multiple enterprise IT support and network operations functions. Oversees the Defense Health Agency Global Service Center (DHAGSC) which is the single point of entry for all IT incidents and requests in the DHA which constitutes one of the largest IT footprint in Department of War. Manages the DHAGSC which handles more than 1.5 million service desk customer contacts annually. Focuses on improving the quality, availability, and reliability of enterprise IT services consistent with industry best practices such as ITIL. Oversees the Medical Community of Interest (Med-COI) managing 3k Wide Area Network Devices at 206 locations and 1k+ medical circuits supporting DHA locations across the globe. Oversees and manages a comprehensive program of services to manage, forecast, and minimize the cost to operate and sustain Defense Health Agency (DHA) Program Executive Office. Analyzes technical, functional, Information Assurance, and service delivery requirements to develop comprehensive solutions and technically sound capabilities improving the delivery and performance of GNOB services. Serves in a leadership capacity within the DoW/VA Interagency Operations Working Group (IOWG) directing infrastructure support for the Federal Electronic Health Record. Oversees the work of contractors and civilian employees in managing the security of the infrastructure and projects in development, deployment, and/or sustainment. Requirements Conditions of employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required. One year trial/probationary period may be required. A supervisory probationary period may be required. This position is designated “Mission Essential”. In the event of severe weather conditions or other such emergency type situations the incumbent may be required to report to work or remain at work as scheduled to support mission operations. May be required to carry a Government Furnished Equipment (GFE) cellular device and maintain a personal working cell/home telephone at all times. Alternate work schedule is not authorized. Overtime and shift work may be required on short notice to include nights, holidays, and weekends in support of related mission requirements, as a condition of employment. Call back and emergency duty are regular requirements of this position. This position is subject to 10% TDY or business travel requirements to various locations. This may require travel via privately owned vehicles, commercial transport platforms, and/or military aircraft, ships, and vehicles. This position req