Job Description
The application window is expected to close on: 07/03/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team Join a high-visibility, cross-functional team dedicated to ensuring the highest standards of quality across our global supply chain. We collaborate closely with engineering, operations, and external partners to drive innovation and maintain the reliability of Cisco’s hardware portfolio. Your Impact As the Supplier Quality Management Lead, you will serve as a subject matter expert in Quality Management Systems (QMS), responsible for developing, managing, and optimizing our global supply base. This role is pivotal in driving strategic quality initiatives, ensuring compliance with international standards, and fostering a culture of quality excellence. You will have the opportunity to integrate AI-powered analytics into our risk management strategies, directly influencing the reliability of the technology that powers the internet. Responsibilities: Develop and implement a standardized QMS framework across all suppliers to ensure a unified approach to quality. Oversee the supplier base to ensure strict adherence to ISO 9001 standards and established performance metrics. Lead large-scale quality transformation initiatives and drive continuous improvement programs to enhance supplier performance. Manage, develop, and train engineering and quality teams to drive QMS best practices and technical excellence throughout the supply chain. Lead comprehensive root cause analysis (RCA) for non-conformances and oversee the supplier qualification and approval process. Integrate AI-powered analytics and tools into risk management and process optimization strategies to minimize the Cost of Poor Quality (COPQ) and drive proactive quality management. Minimum Qualifications B.S. in Engineering or equivalent field with a strong understanding of Operations and Supply Chain. 5–8+ years of progressive leadership experience in Quality, Reliability, or Operations. At least 5 years of experience specifically within the electronic manufacturing industry. Expert-level knowledge of ISO 9001 and relevant industry quality standards. Proven technical proficiency in QMS, RCA, CAPA, 8D methodologies, and Failure Analysis. Preferred Qualifications Demonstrated success in leading large-scale quality transformation initiatives and managing complex, multi-site supplier relationships. Strong leadership and people management skills with a focus on mentoring cross-functional teams. Exceptional communication skills, with the ability to manage expectations between suppliers and internal stakeholders. Analytical mindset with a proven ability to leverage data-driven decision-making to solve complex manufacturing issues. Experience in implementing AI or advanced digital tools to optimize quality systems and risk management. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: <