Supply Chain Digital Solutions Lead

Job Title : Supply Chain Digital Solutions Lead Location: Pearl River, NY About the Job We at Sanofi are chasing the miracles of science to improve people’s lives. In our Site Supply Chain Planning Team, we are contributing to this vision every day by building the plans to bridge our Sanofi Manufacturing & Supply Site and our Customers and Patients across 111 markets to ensure we supply our customers and patients with our Medicines and Vaccinations. The SC Digital Solutions Lead acts as a key technical and functional expert, responsible for managing and optimizing SAP and digital solutions within the Supply Chain domain, ensuring day-to-day system effectiveness and continuous improvement. This role is a bridge between end users and global teams, ensuring optimal performance across the supply chain technology landscape. About Sanofi: We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families. Main Responsibilities System & Process Management: Support operating units in daily usage of SAP Act as the primary operational point of contact between Supply Chain end users and IT Teams Identify, resolve, and escalate system issues to relevant teams (IT, DPM, BPO, CoE, GSP) Monitor performance and ensure data quality and operational stability Collaborate with global teams on system enhancements, including management of upgrades, new feature implementations and releases Training & knowledge management: Develop and ensure continuous updating of Standard Operating Procedures (SOPs) for applications within scope and warehouse operation Drive any related Supply Chain Deviations and/or Change Controls Manage knowledge base and best practices repository Facilitate knowledge transfer during system updates and new implementations Build up knowledge on interdependencies of systems incl. interfaces Project coordination and implementation support: Act as a Key user role and project coordinator for SC Systems and tools (SAP, Kinaxis, SCeye ) Lead User Acceptance Testing (UAT) activities and support digital projects roll out; Coordinate setup of new process flows (e.g., intercompany shipments, third-party bulk shipments) Participate in projects involving data modifications and process flows, ensuring alignment with business needs Support change management and adoption during project implementation Resolution of COUPA and vendor issues with SAP Process design and continuous improvement: Drive process improvement initiatives implementation Identify and implement efficiency improvements across systems and processes taking into account all procedures and regulations (e.g. SOX, cGMP, etc) Manage improvement initiatives/projects, process and fit for Purpose systems alignment Stakeholder Management and Communication: Work cross-functionally as the Supply Chain point of contact for system-related matters Manage escalation processes with Global SC, CoE, GSP, and BPO teams Foster collaboration across business units and global teams Share expertise and contribute to inter-site practice communities and data standards Key Involvement in Decision-Making Process: User support Resolution: Decides on how to resolve first line support issues and when to escalation to higher level support team Escalation management: Advises on issue criticality and resolution paths UAT and projects coordination: Advises on user needs, feasibility and provides input during planning and testing Quality Monitoring execution: Decides on corrective actions in collaboration with DPM/BPOs. Additional Accountabilities: User Access Management (UAM) Actively participate in department rituals (+QDCI, team meetings...) Advise on article maintenance in central systems (Back Office, GMID Database) About You Basic Qualifications About You Basic Qualifications Bachelor's degree Required. 1+ years of experience in Pharmaceutical and cGMP regulated Environments. 1+ years of experience in Supply Chain, logistics or international trade and/or experience in a similar role. Technical Skills: Re