Support Engineer

Job title:Support Engineer Location: Dearborn, MI, Hybrid (4 days) Duration: 6 months Skills EIS : 3DEXPERIENCE Design and Engineering Codebeamer Experience Required: 6-8 Application Support & Operations Provide L2/L3 support for PTC Codebeamer ALM across production and non production environments Handle incident, problem, and change requests related to Codebeamer Perform root cause analysis and resolution for: Performance issues Configuration errors Workflow and permission issues Coordinate with PTC Support for product defects, hotfixes, and enhancements Configuration & Administration Integrations & Toolchain Support Monitoring, Reporting & SLA Management Strong handson experience with PTC Codebeamer ALM Understanding of ALM concepts Requirements Test management Defect tracking Traceability Experience with Jira administration Git / GitHub Artifactory Working knowledge of Linux / Windows server environments SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionallypassing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.