Support Specialist, Online Learning & Academic Technology

Support Specialist, Online Learning & Academic Technology Department: Online Learning & Academic Technology Location: Jerry Sue Thornton Center Reports To: Executive Director Recruitment Type: External/Internal Requisition ID: req6715 Employment Type: Part-Time Support Staff Union Position: Non-Union Work Schedule: The hours for this Part-Time position are Monday 1pm-6pm; Tuesday 1pm - 6pm; Wednesday 1pm-6pm; Sunday 1pm - 6pm. Number of Openings: 1 Job Description: SUMMARY The Online Learning & Academic Technology Support Specialist provides technology support for faculty and students, College-wide training for online technologies, and is part of the internal College-wide OLAT Help Desk team. The Online Learning & Academic Support Specialist will use specialized knowledge to provide technical assistance in learning management system (LMS) administration, Level 2 and Level 3 help desk liaison support, and institutional online content management to the College. This position coordinates and completes technical assignments related to the Level 2 Help Desk (LMS and academic technology issues) by working closely with the Online Learning and Academic Technology (OLAT) staff, faculty and administrative departments, and students to promote faculty and student success. ESSENTIAL FUNCTIONS Resolves Level 2 (L2) and Level 3 (L3) Help Desk tickets for the College's Learning Management System (LMS), Blackboard Learn, and D2L's Brightspace within the Helpdesk queues Assists the OLAT staff by testing and troubleshooting academic technology issues Collaborates with LMS administrators, project manager, instructional designers, the lecture capture a