Job Description
Overview Racker is seeking a compassionate and organizedSupport Staff member to join ourFamily Support Services (FSS) team in Cortland. This position plays a key role in ensuring our services are welcoming, accessible, and helpful to individuals supported through OPWDD, as well as their families, caregivers, and staff. In this role, you will work collaboratively across several FSS programs, including theLending Libraries,Family Reimbursement, andService Access. This role is well-suited for someone who is: Highly organized: able to keep systems, spaces, and records in order Personable and welcoming: enjoys interacting with families, individuals, volunteers, and community partners A self-starter: comfortable working independently, anticipating needs, and taking initiative to keep services running smoothly About the Programs You Will Support: Lending Libraries Racker’s Lending Libraries help individuals of all ages explore and borrow sensory tools and adaptive items tailored to their needs. We operate library spaces in three locations with open hours, and we also offer inter-site deliveries and occasional home deliveries. Support Staff help open and maintain the library spaces, welcome visitors, and uphold a safe, organized, and accessible environment. As well as create and host a variety of trainings and activities geared towards individuals with developmental disabilities and their families. Family Reimbursement This program helps Cortland County families by assisting families in understanding available statewide grant funding and helping them navigate allowable expenses, required documentation, and timelines. Provide guidance on completing applications, gathering receipts/invoices, and submitting materials to ensure families can access funds intended to offset costs related to their child’s or family member’s developmental disability. This role will a