Job Description
Surveillance Operator The Surveillance Operator reports directly to the Surveillance Shift Manager and is responsible for monitoring casino operations through surveillance equipment to ensure the safety and security of guests, team members, and assets. This position plays a key role in identifying suspicious activities, preventing and detecting cheating or theft, and maintaining regulatory compliance. Responsibilities Monitor all areas of the casino and property using a sophisticated surveillance system in real-time. Detect and investigate irregular and/or suspicious activities, including potential cheating at table games, theft, internal control violations, and fraud. Document and report any observed incidents or violations of internal controls, gaming regulations, or company policies. Conduct thorough reviews and investigations using surveillance footage, player tracking systems, and facial recognition. Attention to detail and sound observational skills for conducting reviews, writing and completing clear and concise reports that could be used as evidence in legal matters that have resulted from criminal charges against patrons or employees. Collaborate with departments such as Security, Table Games, Slot Operations, Compliance, and the Cage to support investigations and ensure operational integrity. Operate surveillance systems including but not limited to digital video review software, facial recognition, license plate recognition, player tracking systems, and incident tracking software. Remain knowledgeable of all table games, slot machines, cash handling procedures, Title 31/AML compliance, and gaming regulations. Always maintain confidentiality and discretion. Assist with training and mentoring of new Surveillance team members, as assigned. Respond to emergency situations and coordinate with other departments as needed. Performs