Job Description
Job Description The Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of State Training School (STS) is seeking a Switchboard Operator/Receptionist to join our team! This is a full-time position scheduled Friday - Monday, 11:00 a.m. 9:00 p.m.This position may be offered occasional overtime.The Switchboard Operator/Receptionist has no direct contact with students.The basic function of this position is to operate as the complete communication command post for security, movement, emergencies, and visitors.This position responds to all calls for assistance by relaying the appropriate information in a timely fashion and answering all incoming phone calls.In addition, the Switchboard Operator/Receptionist will direct traffic and visitors to their desired locations.Appropriate candidates are reliable, can multitask under pressure, are able to maintain composure, and can effectively prioritize calls and actions.Excellent candidates also have working knowledge of Microsoft Office applications.Job Functions include:Answering phone calls and relaying the caller to an appropriate source.Documenting movement of students and staff on or off grounds.Documenting visitors.Documenting emergency responses.Being the central communications operator for the entire operation at the State Training School.Contacting law enforcement as appropriate.Filing documents.Assisting in mission-critical responses and coordinating as a focal point of operations.Logging and distributing emergency response supplies.Applicants will be required to complete a background check to be considered for this position.STS offers a holistic social, behavioral, psychiatric, academic, and vocational program that utilizes evidence-based practices to provide a secure setting, rooted in treatment, for males ages 12 to 18 years old who have been adjudicated delinquent.STS provides individualized treatment plans and offers comprehensive education with the goal of successfully transitioning young men back into the community.If you enjoy rewarding yet challenging work and helping young men find stability in their lives and security in their future, this is this the right job for you.Your work at STS has the potential to help pull these young men together and change their futures.For more STS info:https://hhs.iowa.gov/family-community/specialty-care-facilities/state-training-school Benefits of Joining STS Working for the State of Iowa comes with its perks.In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth.Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage! Paid Time Off:Take time to recharge with paid time off, including vacation(96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.Free On-Campus Workout Facilities For additional information on benefits click here.Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.Working at STS comes with a special perk! This location offers access for staff to the impressive on-campus gym during off student hours.This includes 3 full size basketball courts, two fully stocked weight rooms with machine and free weights, showers, and lockers.We also provide a cardio room for staff only featuring exercise mats and advanced treadmills and stationary bikes.Usage of these resources is completely free for all STS staff.Eldora Highlights STS is located in Eldora, a quaint community with a population of approximately 2,800 residents, located in north central Iowa.Eldora is an Iowa River Greenbelt Community and the Iowa River Greenbelt Scenic Drive winds through a picturesque landscape of valleys, woods, and streams.With easy access to the Iowa River and Pine Lake, outdoor enthusiasts will enjoy hiking, kayaking, canoeing, hunting, and fishing, as well as the many educational opportunities, cultural activities, and entertainment events nearby, including a picturesque 9-hole golf course surrounded by Pine Lak