Job Description
Background Our team requires a System Administrator to support the day-to-day operation, stability, and availability of mission-critical applications. These systems support airport operations, tenants, and external users and include both enterprise and web-based applications. Scope of Work Provide Tier 2 and Tier 3 operational support for applications, ensuring system reliability, performance, and security. Responsibilities include application administration, web platform support, user access management, and coordination with infrastructure and security teams. Key Responsibilities Application Operations Support System & Web Administration Incident, Problem & Request Management Change & Release Support User Access & Security Operations Vendor & Stakeholder Coordination Documentation & Knowledge Management Deliverables Stable operation of applications Timely incident and request resolution Successful application upgrades and changes Updated operational documentation Regular system health reports 5. Required Skills & Qualifications Required Experience in IT Applications Operations Windows/Linux system administration Web administration (IIS, Apache, SSL, DNS) Service Desk and ITIL processes Preferred Systems such as SACS, IDMS, CCTV etc. Cloud platforms (Azure/AWS) Scripting (PowerShell/Bash) operational systems experience 6. Work Schedule & Support Model Standard business hours with on-call support as required. Work location on-site. 7. Performance Metrics SLA adherence Application uptime Documentation quality Compliance with security and change standards