System Analyst Engineer, IT Customer Support Services, Day, Baptist Medical IT Data Center

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. System Analyst Engineer, IT Customer Support Services, Day, Baptist Medical IT Data Center The Systems Analyst Engineer provides technical expertise in the design, implementation, integration, optimization, and support of enterprise healthcare information systems and infrastructure technologies across Baptist Health. This role partners closely with clinical, operational, and Information Services (IS) teams to ensure stable, secure, scalable, and efficient technology solutions that support patient care, business operations, and strategic initiatives. The Systems Analyst Engineer serves as a key contributor for enterprise applications, infrastructure systems, integrations, automation initiatives, and cloud-based technologies. Responsibilities include troubleshooting complex technical issues, analyzing workflows and system performance, supporting upgrades and implementations, participating in project initiatives, and maintaining compliance with organizational and regulatory standards. For more than 25 years, health care consumers have named Baptist Health the "most preferred healthcare provider" in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America's top employers for diversity. Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career. System Analyst Engineer you will be responsible for: Responsible for the planning and engineering of an organization's systems infrastructure and implementation and design of hardware and software. Monitors the performance of systems. Formulates and defines system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. Competent to work at the highest technical level of all phases of applications systems analysis activities. Requires working knowledge and experience in own job discipline. Works to broaden own capabilities by continuing to build knowledge of the organization, processes and customers. Performs a range of assignments using guidelines or policies. Analyzes and solves straightforward problems as they occur but typically requires guidance on complex or unusual problems. Receives a moderate level of guidance and direction from more experienced team members. System Analyst Engineer Experience: Knowledge of enterprise infrastructure, cloud technologies, networking, operating systems, and system integrations. Experience with Microsoft technologies including Microsoft 365, Active Directory/Entra ID, Teams, and Azure environments preferred. Experience with ServiceNow, ITIL processes, workflow analysis, and ticket management preferred. Healthcare industry experience and familiarity with hospital information systems strongly preferred. Strong analytical, organizational, communication, and problem-solving skills. Ability to manage multiple priorities and projects simultaneously while maintaining a high level of customer service System Analyst Engineer Education & Credential Requirements: Education/Degree Required: Associate’s degree Certifications: Microsoft Azure Administrator AZ-104 – Microsoft O365 Endpoint Administrator (MD-102) – Microsoft Certification Note: Must obtain both certifications within 6 months of hire If you are interest