Job Description
job summary Senior Platform Engineer | Experience Telemetry Engineer Client is building a next?generation Digital Employee Experience (DEX) capability focused on preventing technology issues before they impact how work gets done. As a DEX Engineer, you will play a foundational role in engineering the telemetry and data architecture that enables early detection, correlation, and prevention of digital experience degradation across endpoints, networks, and SaaS applications. This is a hands?on engineering role responsible for integrating and configuring enterprise?scale experience platforms (including SysTrack, Zscaler Digital Experience, and related telemetry sources), designing experience?grade instrumentation, and ensuring signals are reliable, actionable, and aligned to real employee workflows. You will apply reliability and observability principles to employee experience partnering with endpoint, network, service, and automation teams to move the organization from reactive support to predictive, experienced?led operations. This role is ideal for engineers who enjoy working across domains, shaping how telemetry is used (not just collected), and building systems that quietly make work better at scale. This is a hands?on engineering role requiring scripting expertise (primarily in PowerShell), and the ability to manage operational and compliance requirements of platform ownership. location: Malvern, Pennsylvania job type: Contract salary: $47.70 - 52.70 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Senior Platform Engineer | Experience Telemetry Engineer Client is building a next?generation Digital Employee Experience (DEX) capability focused on preventing technology issues before they impact how work gets done. As a DEX Engineer, you will play a foundational role in engineering the telemetry and data architecture that enables early detection, correlation, and prevention of digital experience degradation across endpoints, networks, and SaaS applications. This is a hands?on engineering role responsible for integrating and configuring enterprise?scale experience platforms (including SysTrack, Zscaler Digital Experience, and related telemetry sources), designing experience?grade instrumentation, and ensuring signals are reliable, actionable, and aligned to real employee workflows. You will apply reliability and observability principles to employee experience partnering with endpoint, network, service, and automation teams to move the organization from reactive support to predictive, experienced?led operations. This role is ideal for engineers who enjoy working across domains, shaping how telemetry is used (not just collected), and building systems that quietly make work better at scale. This is a hands?on engineering role requiring scripting expertise (primarily in PowerShell), and the ability to manage operational and compliance requirements of platform ownership. qualifications Qualifications Required Qualifications Advance PowerShell scripting experience, including API integration and automation at scale Hands?on experience administering or engineering with DEX or observability platforms (SysTrack, ZDX, ThousandEyes, or equivalent) Robust understanding of: Endpoint operating systems (Windows and macOS) Network performance fundamentals (latency, jitter, packet loss, DNS, TCP/UDP) SaaS and UCaaS, especially Microsoft Teams, experience monitoring Proven ability to design reliable, maintainable automation used in production environments Experience translating technical telemetry into actionable insights for engineering and leadership audiences Preferred Qualifications Experience with ServiceNow or ITSM integrations for experience?driven remediation Familiarity with Power BI or similar analytics tools for API?driven reporting macOS internals and large?scale agent management experience Competencies & Attributes robust SRE mindset with a focus on reliability, automation, and continuous improvement Comfortable operating independently with full platform ownership Clear technical communicator capable of explaining complex issues succinctly High standards for signal quality, documentation, and operational discipline Ability to identify problems before they become incidents Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Pay offered to a successful candidate will be base