Job Description
Description Systems Administrator Full-time, weekday shifts, occasional evening, night, and weekends support for emergent needs. Position Summary The Systems Administrator is a team player with the desire to learn and help the company succeed. Their primary roles are to implement, maintain, and support company information technology systems, as well as provide support to the end users of those systems. The System Administrator will have contact with employees, management, community members, and vendors. Must be able to work both independently and in team environments. Primary Responsibilities Provides first and next-level response for all technology-related issues. Processes incoming requests via email, web, and phone to ensure courteous, timely, and effective resolution of end user and system issues. Provides hands-on and remote technical support for end users. Responds to a variety of technical issues related to hardware, software, and business processes. Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex problems. Documents and tracks status of inquiries; coordinates appropriate response and follows up to ensure end-user satisfaction. Participates in the analysis of client-identified issues or problems that may require changes to department procedures, standards, or systems. Performs entry and advanced-level system administrator functions. Installs various cabling and technology equipment within the company. Installs and configures software and hardware Manages network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoots issues and outages Ensure security through access c