Job Description
CORE PURPOSE AND VALUES Our employees uphold and promote the mission, vision, and core values of the City of Jacksonville Beach. To be successful, an individual must be able to perform the essential functions of the job and demonstrate a strong desire to be a part of our EPIC Team: E mpowerment – Enabling employees to achieve work-life balance & professional growth and success P ride – A small coastal city dedicated to displaying a big heart through our commitment to the community I ntegrity – We hold ourselves, individually and collectively, accountable to our community and our organization C ommunication – Open & honest dialogue with our community and throughout our organization T eamwork– Working together with our community to achieve common organizational goals JOB SUMMARY AND ESSENTIAL FUNCTIONS This position performs difficult technical and skilled work in providing support, training, and acquisition of office automation products and software for end user systems; does related work as required. Work is performed independently with supervisory oversight by the Application Services Manager. Essential Functions Assesses departmental technology needs; develops and carries out action plans for hardware and software solutions. Installs end-user software. Works with finance, HR, customer care (billing) and other departments supporting ERP software. Designs, analyzes, and supports finance, accounting, GL, HR, and Payroll systems and associated peripheral equipment. Troubleshoots hardware and software problems with personal computers, printers, and other peripherals. Manage vendor support issues. Provides Tier 1 support for end users; Installs, configures, and maintains end-user systems. Provides Tier 2 support for network maintenance and security. Provides network integration support and troubleshoots system failures and problems. Works with the other IS team members to resolve network issues and plan for expansions. Provides assistance and support to other IS staff on various operations and projects. Performs related tasks as required. QUALIFICATIONS AND PHYSICAL DEMANDS Education and Experience: A high school diploma or equivalent, supplemented by courses in computer science, information systems, or related field, and seven years of experience in systems/application management. A college degree and/or formal industry certification are preferred and may substitute for three years of experience. Special Qualifications: A driver’s license valid in the State of Florida. Must obtain City-approved computer certification within one year of employment. Knowledge, Skills and Abilities: Thorough knowledge of personal computers. Thorough knowledge of the operation uses and capabilities of electronic data processing peripheral equipment. Thorough knowledge of computer repair and diagnosis. Thorough knowledge of mobile software configuration and troubleshooting. Thorough knowledge of enterprise application administration and modification. Thorough knowledge of application design and software development lifecycle. Knowledge of change management processes. Knowledge of database administration and support. Knowledge of general office practices and equipment. Knowledge of windows and SQL-based databases. Ability to understand and carry out complex written and oral instructions. Ability to analyze software programs and program adjustments. Ability to determine user needs for software applications and oversee project development and implementation to completion. Ability to establish and maintain an effective working relationship with city officials, executive management, software/hardware users, and other personnel. Ability to write clear and concise reports and communicate effectively orally and in writing. Physical Demands The work is medium work requiring the exertion of 50 pounds of force or more occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; and a negligible amount of force frequently or constantly to move objects. Additionally, the following physical abilities are required: Crouching: Bending the body downward and forward by bending leg and spine. Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.