Job Description
Job Description This role supports the Tiger Institute Health Information Exchange (HIE) platform and associated infrastructure in fulfillment of the contracted deliverables. Additionally, this role works alongside an existing senior engineer to ensure system reliability, secure data exchange, interface performance, and operational compliance aligned to contracted reporting requirements. The associate must reside in Missouri to support state program alignment and stakeholder coordination. HIE System Operations & Support Support day-to-day operations of the HIE platform and infrastructure Monitor system health, performance, and uptime Troubleshoot interface errors, message failures, and data exchange issues Assist with system upgrades, patches, and configuration changes Interface & Integration Support Support HL7, CCD, FHIR, and other interoperability standards Assist with onboarding new participants and connections Validate inbound/outbound data feeds Coordinate testing and production deployments Collaboration & Redundancy Partner closely with the existing senior HIE engineer Provide cross-training and operational backup coverage Collaborate with data, security, and infrastructure teams Responsibilities Provide support to internal users of Oracle Applications and legacy applications and ensure maximum efficiency in the use of those applications. Respond to requests for support by users. Test and coordinate testing of new releases of Oracle Applications. Log bugs against applications and follow up with IT and Development. Monitor future applications releases. Train users on features of applications. Maintain applications responsibilities based on work grou