Job Description
Job Title: Assistant General Manager (AGM) Supervisor: General Manager (GM), Area Coach (AC), Director of Operations (DO) Status: Non-Exempt Basic Purpose The Assistant General Manager (AGM) plays a pivotal role in daily restaurant operations, supporting the General Manager (GM) by providing the leadership necessary to ensure smooth operations, optimal efficiency, and exceptional results. In the absence of the GM, the AGM is responsible for ensuring that the restaurant operates in accordance with brand standards. The ideal candidate will be proactive and professional in their approach to managing people and operations, possessing strong organizational and problem-solving skills. Major Responsibilities Operational Excellence: Effectively lead shifts, ensuring timely completion of all operational tasks while maintaining quality assurance. Team Leadership: Lead, coach, and motivate team members and shift managers to succeed and prioritize the customer experience. Safety & Compliance: Prioritize the health and safety of customers and employees, ensuring adherence to all OSHA (Occupational Safety and Health Administration) regulations. Training & Development: Play an active role in training and developing individuals interested in leadership roles, assisting in the creation of development plans, and providing constructive feedback. Recruiting & Onboarding: Collaborate with the GM to identify staffing needs, interview candidates, and create a warm, welcoming environment for new hires. Financial Performance: Support the GM in achieving the restaurant's financial goals. Customer Experience: Provide 5-star service to all customers, ensuring customer satisfaction is a top priority. General Manager Support: Assist the GM in the management of restaurant operations. Benefits<