Job Description
We are seeking a reliable and detail-oriented Tag & Title/Registration Lead to support the daily operations of our registration department. This role will oversee workflow, monitor team productivity, maintain documentation, and ensure all registration-related processes are completed accurately and on time. The ideal candidate is proactive, highly organized, and comfortable working in a fast-paced, team-driven environment while managing operational priorities and staff performance. Key Responsibilities Department Operations Oversee daily registration operations to ensure tasks are completed accurately and efficiently. Monitor and respond to all registration-related emails and delegate urgent requests when necessary. Review and manage daily reminders and tasks within the Kohezion (KOH) system. Ensure all required reports and documentation are uploaded and maintained in internal systems. Review outstanding task lists and follow up on pending assessments, waivers, and other required documentation. Maintain logs of notarized work and ensure timely processing. Track and report daily incoming work volume and workload distribution. Assist with preparing, reviewing, and mailing registration documents. Leadership Lead and conduct daily morning meetings to align the team on goals, priorities, and updates. Monitor staff performance and ensure team members meet their Key Performance Indicators (KPIs). Provide guidance, support, and training to registration staff when needed. Conduct monthly one-on-one meetings with team members and document progress and feedback. Communicate regularly with upper management regarding departmental updates, priorities, and concerns. Coordinate with other department leads to ensure smooth workflow and collaboration. Quality Control & Compliance Review staff work regularly to ensure accuracy, completeness, and adherence to procedures. Ensure all required client calls are completed and documented. Confirm that all required documents are mailed and processed in a timely manner. Maintain proper recordkeeping and documentation standards. Retain documentation related to operations, workflow tracking, and staff performance. Maintain compliance with company policies regarding document security and confidentiality. Benefits: Bonuses & Rewards: Performance bonuses, gift cards, and referral incentives Growth Opportunities: Paid courses, certifications, conference support, and mentorship Recognition & Culture: Employee of the Month, team events, and personalized appreciation Perks: Local experience vouchers and company swag Qualifications: High school diploma or equivalent. Strong organizational and time-management skills Excellent attention to detail and accuracy Previous experience in title processing and tag registrations Strong leadership, communication, and problem-solving skills Ability to manage multiple priorities in a fast-paced environment and meet deadlines Preferred 1-2 years of experience as a Tag & Title/Registration Clerk Prior supervisory or team lead experience Proficiency with Microsoft Office (Excel, Outlook, Word) and basic data entry Type at least 50 wpm Experience with workflow systems such as Kohezion (KOH) or similar platforms Job Type: Full-time Pay: From $21.00 per hour Benefits 401(k) 401(k) matching Employee assistance program Paid time off Experience: Title processing: 1 year (Preferred) Ability to Commute: Decatur, GA 30035 (Preferred) Work Location: In person