Job Description
The Position Contra Costa County is one of the region’s largest and most dynamic public employers, offering a wide range of meaningful career opportunities in public service. The Treasurer-Tax Collector's Office is in Martinez, California and has a dedicated team of 30 professionals across four divisions, delivering essential financial services to County departments, school and special districts, and the community. The Treasurer-Tax Collector’s Office is a collaborative, service driven team dedicated to delivering essential tax and banking services to more than 40 County departments and agencies, as well as a vast number of business and property owners. We are committed to excellence in service, and we seek motivated, forward-thinking, results-driven professionals who want to contribute to the financial stewardship of Contra Costa County. When unsecured property taxes become delinquent, our tax compliance unit uses a variety of established tools and legal processes to resolve outstanding balances. In some situations, this may include actions such as bank liens, summary judgements, or the recovery of certain types of property, including personal property, improvements, and possessory interest. This position offers an opportunity to contribute to fair, consistent and responsible tax administration while working with a team committed to serving the community with professionalism and integrity. We are currently seeking to fill one (1) permanent, full-time vacancy in the position of Tax Compliance Officer. We Are Looking For Someone Who Is Professional and dependable. You will be expected to work independently and represent the County in the administration and enforcement of the Collection of Unsecured Taxes. A strong relationship builder with excellent communication skills. You will need to establish relationships with businesses and ensure that a consistent message is communicated to a variety of audiences. Customer-focused. Your role will require you to be responsive and proactive when addressing customer needs. Organized and ambitious. You will need to balance multiple assignments and priorities in a fast-paced environment. Adaptable. You will need to adapt to various deadlines and meet departmental goals. Creative! You will need to be able to understand the challenges of the Collection of Unsecured tax and recommend innovative ways to collect. Focused on safety. You will need to safely drive and operate a motor vehicle. What You Will Typically Be Responsible For Working with Taxpayers to establish installment plans to pay off for repayment of Unsecured Tax debt. Maintaining accurate demographics for each account. Skip tracing to locate debtors using various means set by the County. Performing field visits, including driving a county vehicle as required. Informing debtors of their payment status and timelines for repayment. Being persistent in calling and contacting debtors. Making contact with relevant parties via phone calls. A Few Reasons You Might Love This Job You will work in a fun and dynamic environment with others who have strong values and integrity. You will engage directly with the public and local businesses, building meaningful connections throughout the community. You will be challenged daily in an ever-changing, fast-paced work environment and provide positive outcomes. You will gain a sense of achievement from problem-solving and helping people set up/pay off their Unsecured debt A Few Challenges You Might Face In This Job You will need to work with taxpayers who are difficult and/or dissatisfied. You will need to stay current and adjust to ongoing legislative updates/changes. There will be seasonal fluctuations in your workload. You will be expected to process a high volume of work. You will work in a fast-paced environment. Competencies Required Self-Management: Showing personal organization, self-discipline, and dependability Attention to Detail: Focusing on the details of work content, work steps, and final work products Learning Agility: Seeking learning opportunities and applying the lessons to one’s work Oral Communication: Engaging effectively in dialogue Listening: Fully comprehending spoken communication Negotiating: Reaching mutually satisfying agreements and compromise Professional Impact: Presenting self as a positive representative of the organization Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Handling & Resolving Conflict: Managing interpersona