Job Description
Integral part of the behavioral health / primary care team providing quality, comprehensive care, by providing accurate, effective interpretation between the patient and behavioral health specialist or primary care provider. Assists with other patient care coordination activities as directed by the supervisor. MAIN DUTIES & RESPONSIBILITIES: Coordinates and assures access to identified areas of care necessary for improved patient health Assists patients by scheduling appointments, assists in generating referrals and obtaining prior authorizations for urgent needs Assists patients with coverage by providing access to insurance enrollment assistance Communicates health information to patients, support staff, and team members Answers patient phone calls, documents and communicates processes in Electronic Health Records (EHR) Relays appropriate information to the patient and medical team via face to face, phone, mail or documentation in EHR Assists care team with patient education and support groups Participates in co-visits with providers under provider direction and conforming to approved patient education curriculum Monitors and processes voicemail, EHR messaging and email in a timely manner Assists PCPs/ BH Specialists with patient visits Escorts patients to consult rooms Obtains and documents all vital signs Administers SBIRT and other relevant screeners Collects and enters screener results and meaningful use data into HER Conducts "Fond Farewell" visits with patient to assure that all possible tasks are completed the day of visit as the patient exits Schedules "Next step" encounters or ticklers KNOWLEDGE, SKILLS & ABILITIES: 1. Experience interpreting for patients who have co-occurring mental health, substance abuse, and physical health problems. 2. Experience with interpreting for behav