Job Description
This job is with Swiss Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We have an exciting opportunity for a team lead in reinsurance operations supporting Business Services (Treaty & Facultative), Claims Operations and Technical Accounting! About The Role This team lead position will have the opportunity to help develop a North America team to support the Canada Market Unit (MU) level reinsurance operations. Focusing on key operational metrics, you will drive performance and excellence, stakeholder engagement, and team development while ensuring strong governance, data quality, and service delivery. Key Responsibilities Include Manage capacity planning, resource allocation, and workload balancing. Build strong partnerships with underwriting, finance, and claims stakeholders. Identify and drive opportunities for digitization, automation, and process simplification. Support the rollout and stabilization of new services and delivery models in North America. Act as the escalation point for complex operational issues. Foster a culture of accountability, inclusion, and continuous improvement. Develop talent through coaching, performance management, and succession planning. Maintain a strong control environment and audit ready operations, embedding sustainable remediation actions where required. This role requires leadership ability to both drive continuous improvement through data, analytics, and performance insights and collaborate with regional and global partners to align operating models and best practices. In this role you will also need strategic thinking abilities to translate objectives into effective operational execution and lead through change and transformation initiatives. About The Team This team will sit within the Business Operations North America department in the Property & Casualty (P&C) Reinsurance division. You’ll be joining a collaborative, high-ownership team that values strong partnerships, clear accountability, and a continuous-improvement mindset. We work end-to-end across functions and locations, bringing structure, curiosity, and a practical focus on simplifying processes and delivering great service to our stakeholders. About You You have experience leading people and a strong operational mindset. You are comfortable balancing strategic oversight with hands on execution and bring structure to complex environments, challenge constructively, and lead with accountability. Additional Requirements Include University degree required; Business, Finance, Accounting, Insurance, or a related field preferred 5+ years' experience in reinsurance or insurance operations 2+ years' experience leading people successfully, preferably in operations or underwriting support teams within reinsurance, insurance, or financial services Strong understanding of the reinsurance lifecycle and operational processes Demonstrated ability to stabilize and scale service delivery while leading change Successful track record owning KPIs, capacity planning, and service performance in a matrix, multi-location environment Strong analytical, problem solving, and decision-making skills Excellent communication and stakeholder management skills Proficiency in Microsoft 365 tools (e.g., Ex cel, Power BI, PowerPoint) The estimated base salary range for this position in Kansas City is $80,000 to $120,000 and for Armonk, NY is $88,000 to $132,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation. About Swiss Re Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world. Our success depends on our ability to build an inclusive culture encou