Job Description
This is a mobile position with preference given to candidates within commuting proximity to a Guardian office with the ability to travel to Guardian offices as determined by the People Leader. Position Summary The Life Team Leader is responsible for validating that all Life claims are accurately and fairly adjudicated according to plan provisions, established best practices and within state and federal guidelines. The Team Leader must be able to manage and resolve issues that pertain to claim administration procedures cost containment activities, reports, and quality control issues. The Team Leader will serve as primary resource for the team and provide direction to the staff members by setting objectives, communicating progress and goals, and holding the staff accountable for adhering to all quality assurance, turnaround times, best practice standards, and operational efficiency. You will assist team members with their development and career progression. The Team Leader partners internally with cross-functional areas for program direction, goal setting, service delivery and development of action plans and leveraging bench strength. The Team Leader works with external customers to enhance the overall experience for the customer. You will be responsible for the overall functioning of the department. Qualifications 4 year college degree preferred or equivalent work/education experience Minimum 3 years life claims experience Previous people leadership experience strongly preferred Regulatory and Compliance experience a plus Functional Skills Excellent written and verbal communication skills Ability to exercise independent & sound judgment in decision making Able to hold others accountable Ability to analyze evidence for discrepancies Ability to conduct research using multiple techniques Excellent time management & organizational skills Multitasking with the ability to manage continually changing priorities and ability to prioritize work based on customer service needs and departmental regulations Self-motivated & able to work independently Ability to work collaboratively with multiple professional disciplines and with diverse population Leadership Behaviors Actively coaches, develops and rewards team members Builds teams to ensure the very best people are in place Trusts the team to get the job done Fosters a culture where diverse thoughts, experiences, and backgrounds are valued and celebrated Empowers employees to take the initiative to further team and company goals Creates a safe environment to try new ideas and make mistakes Demonstrates the courage to make difficult decisions and have candid conversations Encourages candor and transparency Communicates the business need for change Leads effectively in ambiguous environments Sets high performance standards for employees and team Builds commitment to achieve goals and deliverables Balances risk with growth opportunities Maintains a strong external focus, voice of customer, industry and regulatory Strategically aligns processes and resources to future goals and objectives feedback Partnering Ability to work with colleagues from other teams and/or business units to ensure appropriate claim outcomes. Reporting Relationships This position reports to the Manager, Life & Supplemental Health Claims who in turn reports to the Head of LTD, Life & Supplemental Health Claims. Location: Remote/Flexible – work from home. May be expected to come into a Guardian work location occasionally, as determined by their people leader. Salary Range: $58,620.00 - $96,300.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleag