Team Member

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important - TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew! Position Overview: The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction. Core Responsibilities Provides incredible Guest Service by: Developing personal ongoing relationships with guests Practicing active listening and connection Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality Makes enthusiastic and knowledgeable recommendations to delight guests Creating day making experiences that spark a chain reaction of GOOD Hand-crafts beverages to order per Caribou standard operating procedures Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities Takes guest orders & manages cash drawer and follows all cash handling policies and procedures Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards Actively thinks and acts upon what the team and guest will need in the future Differentiates between problems that can be solved directly and when to ask for leader support Understands that t