Job Description
Please submit a formal application is required for consideration of an Orenda Education employment opportunities. A resume and cover letter are recommended. Please go to www.orendaeducation.org CLICK WORK FOR US! POSITION: TECH SUPPORT SPECIALIST REPORTS TO: REPORTS TO DIRECTOR OF TECHNOLOGY SUPERVISES: NA FLSA STATUS: NON-EXEMPT POSITION SALARY RANGE: $21.50 - $26.23 HOURLY WORK DAYS: 228 LOCATION: GATEWAY COLLEGE PREPARATORY SCHOOL, GEORGETOWN TEXAS POSITION SUMMARY: Reporting to the Director of Technology, this position provides essential support to IT personnel across diverse technology areas, encompassing PC workstations, networks, audio/visual systems, and peripherals for district campuses. The role involves resolving software and hardware requests and incidents using established policies and procedures, underpinned by an analytical mindset. The candidate is expected to be mobile, traveling to cities and facilities serviced by Orenda Education. DUTIES AND RESPONSIBILITIES: Install, configure, and troubleshoot computer hardware, peripherals, software, and basic data communications equipment in instructional and administrative environments. Diagnose and resolve technical issues on Windows, Android, Chrome, and/or Mac/iOS platforms. Configure Wireless LAN Controller to facilitate network connectivity for personal devices in a BYOD environment. Troubleshoot a variety of personal devices running Windows, MacOS, Chrome OS, Linux, Android, and iOS in a BYOD environment. Utilize knowledge of LAN/WAN functions to troubleshoot and resolve network access problems. Place users and computer accounts into the proper organizational units specified by user roles. Add users and apply group changes in email management console and other applications as needed. Installation and configure desktop workstation hardware, operating system and application software, and peripherals. Commission and decommission PC workstations as needed. Perform system reporting of warrantied items an