Job Description
Technical Account Manager Location: Can commute to Houston, TX office OR Columbia, MD office. Overview: A growing Managed Service Provider is seeking a Technical Account Manager to own client relationships and serve as the primary point of contact for managed clients. This role focuses on strategic account management, client satisfaction, and long-term retention. You’ll partner closely with engineering and project teams while helping clients align their technology with business goals through a consultative approach. Day to Day: Serve as the primary relationship owner for a portfolio of MSP clients Lead quarterly business reviews (QBRs) and strategic conversations focused on outcomes, and growth. Understand client goals, challenges, and pain points to guide technology strategy Collaborate with technical teams to deliver proactive recommendations and roadmaps Advocate for clients internally and ensure clear communication on projects, priorities, and updates Understanding and ability to explain technology solutions as it relates to Windows & Windows Server environments, Active Directory, Group Policy, DNS, DHCP, Microsoft 365 (Exchange, SharePoint, Teams, Intune), Networking fundamentals (routing, switching, LAN/WAN, VPN, TCP/IP), Azure and/or AWS, Backup, disaster recovery, and security platforms Position Requirements 3+ years in a client-facing role within an MSP or IT services environment REQUIRED* Background in account management, customer success, or IT service delivery Strong communication skills and executive presence Ability to think strategically about technology without being hands-on technical Comfortable working cross-functionally with engineers and leadership Organized, proactive, and client-first in approach MSP tools experience (ConnectWise, CRM platforms, lifecycle or reporting tools) preferred Technical background or strong understanding of technologies listed above. Compensation & Benefits Competitive salary $85,000- $110,000 PTO + Company Holidays 100% covered health insurance, Vision, Dental + partial coverage for dependents 401(k) with 3% automatic Ongoing training and professional development support Annual Profit sharing