Technical Analyst – BOH Systems (Crunch time Support)

Role : Technical Analyst – BOH Systems (Crunch time Support) Location :Atlanta, GA (Onsite) Minimum 5+ Years of Experience required. Role Overview Seeking a technical support specialist with experience in QSR Back of House systems, preferably Crunch time, to handle issue resolution, system support, and integrations across restaurant operations. Key Responsibilities: Provide L2/L3 support for Crunch time (Inventory, Labor, Ops) Troubleshoot issues related to data sync, inventory, labor, and reporting Perform root cause analysis (RCA) and implement fixes Coordinate with Crunch time/vendor teams on escalations Support integrations with POS, supply chain, and reporting systems Assist in rollouts, upgrades, and UAT validation Monitor system health and address recurring issues proactively Required Qualifications 5+ years in technical support/engineering (QSR/Retail preferred) Hands-on Crunch time support experience Strong troubleshooting across application & data layers Experience with ServiceNow/Jira Understanding of restaurant operations (inventory, labor) Preferred Skills POS integration knowledge (e.g., PAR Brink, NCR) Basic SQL / data validation Exposure to monitoring tools (Splunk, Datadog) If I missed your call ! Please drop me a mail. Thank you, Harish Talent Acquisition Astir IT Solutions, Inc - An E-Verified Company Email: harishj@astirit.com Direct : 7326946000*788 50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080 www.astirit.com