Job Description
Job Details Description At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking Technical Operations Supervisor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Technical Operations Supervisor will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role is responsible for monitoring and maintaining the technical elements for all projects for the Entertainment Division. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary Of Essential Functions And Responsibilities Provide leadership to onsite Technical Operations Team across the campus by understanding, supporting, and enforcing policies, procedures, and management decisions Oversee the installation and operation of all technical aspects supporting live production shows, special events, concerts, and contracted acts Support the team by overseeing hiring and being a responsive and positive leader in all aspects of daily operations Maintain Inventory control of Dollywood equipment and supplies for all Entertainment venues Ensure cleanliness and organization standards by maintaining cleaning procedures across all assigned venues Implementation and planning for Warehouse clean out along with a quarterly assessment of items/space Develop, support, initiate and/or provide training for a variety of equipment and operations including, but not limited to: lighting consoles, audio consoles, projectors, computer/control systems, follow spots, rigging, counterweight systems, fog/haze/snow machines, etc. Oversee routine maintenance and inspection procedures and perform regular audits to ensure all standards are being met or exceeded Provide technical expertise in both hands-on and supervisory situations, which ensures a high-quality entertainment experience for Park Guests and team operational/procedural cohesion Provide planning, development, coordination, and implementation assistance and support as directed for all new or existing shows and activations Initiate and/or provide training and awareness of Safety procedures and policies Ensure safety compliance across all facets and locations of Technical Operations by completing regular audits of paperwork, training, operations, and Immediately report, correct, and re-train as needed Serve as a point of contact to vendors as needed Supervise departmental purchasing for technical support/equipment and departmental capital expenditures in conjunction with Technical Operations Specialist and Entertainment Manager Represent Entertainment as PIC and Safety Trainer Set the standards for a culture of excellence and teamwork by defining clear goals, proper planning, ensuring follow-through and accountability Ensure efficiency of operation and excellence in execution across all teams through continued improvement of training, procedures, and operations Management reserves the right to change and/or add to these duties at any time Education And Experience Required Minimum 18 years of age Advanced education from a college or Certificate from a Technical school in a related field A minimum of 5 years’ experience required, which demonstrates the successful execution of similar duties and responsibilities in a live show environment Excellent computer Experienced in the use of Microsoft Office programs and have some level of competence in the use of CAD software Excellent working knowledge of theatrical equipment at all levels of complexity, including installation and operation Previous experience operating, programming, and troubleshooting technical equipment Must successfully complete a background check including motor vehicle and pre-employment drug Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check Knowledge, Skills, And Abilities Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees Must be self-motivated and disciplined