Job Description
Toshiba Global Commerce Solutions is seeking a Technical Program Manager. The Technical Program Manager owns the end-to-end delivery of complex, client-facing software programs. This role turns business strategy into reality, driving alignment across customer needs, product priorities, and technical delivery. The TPgM ensures every release is delivered on time, with quality, and measurable value, using industry-standard delivery metrics to manage performance, risk, and predictability. When projects falter, the TPgM moves fast—stabilizing red and yellow programs, restoring confidence, and driving outcomes. Up to 30% travel required. Qualifications BS in Computer Science, Computer Engineering, or related field or Equivalent 12+ years of program/project management, with 8+ years leading client-facing software delivery. Proven background in retail tech, POS, SaaS, or large enterprise software. Hands-on experience as part of a software delivery team (development, testing, or equivalent technical role). Experience applying and improving DORA metrics and DevOps practices. Demonstrated success stabilizing at-risk (red/yellow) projects. Proficiency in Jira, Confluence, MS Project, or equivalent tools. Exceptional leadership, communication, and problem-solving skills. PMP Certification or equivalent Agile / SAFe Certification or equivalents ITIL / ITSM / ITAM a plus Responsibilities Program Delivery & Execution Lead and own execution for multi-track client programs—scope, schedule, budget, and quality. Apply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance. Execute rapid recovery plans for troubled programs through structured root cause analysis and decisive action. Cross-Functional Leadership Align engineering, QA, product, and client delivery to a single, transparent plan. Drive proactive communication—no surprises for clients or executives. Partner with delivery and program leaders to enforce accountability and predictability across all programs. Technical Oversight & Quality Guard quality through readiness reviews, test validation, and SDLC discipline. Lead root cause and postmortem reviews to harden future releases. Leverage data to drive measurable gains in speed, stability, and reliability. Client Engagement Act as the single point of delivery accountability for assigned clients. Communicate progress, risks, and recovery actions with clarity and confidence. Build trusted partnerships through consistency, ownership, and transparent delivery. Continuous Improvement Use metrics, retrospectives, and trend data to evolve delivery playbooks. Coach TPMs and project teams in risk anticipation, escalation, and resolution. Foster a culture of urgency, ownership, and data-informed decisions. Success Measures Programs delivered on time, within scope, and within budget. Red/yellow programs recovered within two weeks. Continuous DORA improvements in lead time, deployment frequency, change failure rate, and MTTR. Strong client satisfaction and repeat engagement. Playbooks and recovery models reused across delivery teams. About The Company Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: Group health coverage (medical, dental, & vision) Employee Assistance Programs Company provided life insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days Eeo Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious cree