Job Description
GROW WITH US! Lawo designs, manufactures, and sells cutting-edge networked video, audio, and control systems for television and radio production, as well as live performance applications, worldwide. We are seeking to hire an on-site Technical Support and Logistics Coordinator in our Elmsford, NY office. Salary range: $55,000.00 - $65,000.00 USD Job Responsibilities Customer Support: Qualify, monitor, and maintain support tickets throughout the ticket lifecycle. Monitor and document service activities in NA. Helpdesk tasks for customers Overseas RMAs in NA Work closely with Lawo headquarters in Germany. Logistics Spare-part handling Logistical preparation of product demos, loaners, and tradeshows. Prepare, document, and monitor rental jobs. Packaging and shipment Inventory tracking using Lawo ‘s logistics software. Office Administration Your Profile Education in broadcast, audio, IT, business, or related field is required. Experience in the broadcast environment, on-air broadcast operations, IP-projects Self-motivated and structured Desire to help the customer and deliver service excellence. Passion for structured work and documentation Experience in technical customer service and using ticketing systems. Experience in a broadcast environment is an asset. Spanish, Portuguese, and German language skills are an asset. Structured way of working and passion for problem-solving Strong verbal and written communication skills with an engaging and professional way of interacting with customers. Ability to stay organized in a fast-paced environment, working alone and in a team with little to no supervision. To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed.