Akraya, Inc.
Job Description
Primary Skills: Technical Writing-Expert, Help Center Documentation-Expert, AI Evaluation-Advanced, LLM Integration-Advanced, IT Troubleshooting-Advanced Contract Type: W2 Duration: 12+ Months Location: Remote Pay Range: $60 - $70 per hour on W2 Summary: This remote, 12-month contract role requires a skilled Technical Writer to create and maintain internal help center resources, focusing on IT support and troubleshooting. You will also evaluate AI-generated responses, identifying and rectifying content gaps to improve accuracy and employee support efficiency. This position demands a blend of excellent writing abilities, technical acumen, and a strong understanding of AI tool functionality. Key Responsibilities: Develop and update clear, concise help center articles and troubleshooting guides. Test and analyze AI support bot outputs for accuracy and relevance. Investigate and resolve content inaccuracies by updating or creating new documentation. Collaborate with AI development teams to refine bot functionality and content alignment. Ensure documentation is optimized for both human understanding and AI parsing. Must-Have Skills: Proven experience in technical writing for help centers and IT troubleshooting. Proficiency in evaluating and working with AI tools, including LLMs. Strong analytical and problem-solving skills to trace and fix content issues. Domain/Industry Experience: Enterprise IT, Knowledge Management Platforms (Contentful preferred), Jira is advantageous. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!