Job Description
About the Company QMS Consulting (QMS) is a women-owned Information Technology (IT) Consulting firm specializing in Cybersecurity / Data Protection, Cloud Lifecycle, Software Development and Data Science. QMS seeks a Technical Writer to work within a dynamic and highly innovative team environment in our Agile software solutions group that supports federal government customers. The Technical Writer will perform tasks throughout the software development life cycle in an integrated computing environment. About the Role In this role, you will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives frequently in order to understand required content. Responsibilities Partner with cross-functional teams to understand program applications, CONOPS, and documentation requirements Lead the development of high-quality documentation aligned with standards and audience needs Author clear, user-focused interface text, online help, and developer documentation Develop tutorials and training materials to support effective end-user adoption Evaluate content to drive reuse, standardization, and single-sourcing efficiencies Establish and maintain scalable information architecture and documentation frameworks Engage stakeholders to align documentation priorities with program goals Proactively identify issues and implement solutions to improve documentation processes and outcomes Qualifications Demonstrated 4+ years of experience leading technical writing efforts across software documentation, business processes, and IT operations Proven ability to deliver high-quality, detail-oriented documentation aligned with organizational standards Expertise in translating complex technical concepts into clear, accessible content for diverse audiences, including visual and written formats Exceptional written communication skills in English, with a focus on clarity, accuracy, and consistency Advanced proficiency in Microsoft Office Suite to support documentation development and delivery Working knowledge of the Software Development Life Cycle (SDLC) and Agile methodologies to support documentation within iterative environments Experience operating within complex, enterprise-level IT environments, supporting large-scale systems and programs Demonstrated experience developing technical documentation in support of HHS federal government programs Domain experience in human resources and healthcare environments, supporting specialized documentation needs Bachelor’s degree in computer science, technical writing, or a related field Salary and compensation package Salary is commensurate with experience. Standard compensation package applies. Equal Opportunity Statement QMS Consulting is an equal opportunity employer and makes employment decisions on the basis of merit. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws.