Job Description
Job Details Career area PROF TECH-IT Position Type Location BVSD Job ID 16157 Job Description: Boulder Valley School District is committed to create challenging, meaningful, and engaging learning opportunities so that all children thrive and are prepared for successful, civically engaged lives. Our comprehensive and innovative approach to education ensures that each student meets epectations relative to intellectual growth, physical development and social emotional well-being. The district covers approimately 500 square miles and serves the communities of Boulder, Erie, Louisville, Lafayette, Superior, Broomfield, Nederland, Ward, Jamestown and Gold Hill. Website: BVSD. Location : US:CO:BOULDER Department: Information Technology Position Title: Technician-Service Desk-IT Position Start Date: May 26, 2026 Position Type: Professional Technical FTE: 1.00 - 40 hours per week - Regular, ongoing Work Schedule: 261 Days - 12 Months Salary Range: $62,404 - $93,605 Closing Date: May 17, 2026 Our People Are Our Strength in BVSD Summary: The BVSD IT Service Desk Technician delivers comprehensive technical support for district hardware and software through remote channels, including telephone, chat, and ticketing systems, as well as occasional in-person assistance. This role collaborates on cross-departmental technology initiatives and empowers end-users through targeted training on core district applications. Responsibilities: Answer all calls and chats directed to the Service Desk, with the goal of First Call Resolution (FCR). Provide remote desktop support of networked computers, instructional devices, printers and printer software and applications with remote control software (Microsoft SCCM and Chrome Remote Desktop). Provide software and user management support for applications and operating systems including Infinite Campus, Google Apps, Microsoft Office Suite, web browsers, Windows OS, Mac OS, and Chrome OS. Provide password and Multi-Factor Authentication (MFA) support. Perform phone and voic- adds/moves/changes with phone system software. Monitor and assist with resolving network and connectivity issues. Enter, update and resolve tickets using service management software within the Service Level Agreement (SLA) timeframes. Return voic- s that are left in the Service Desk phone queue. Properly escalate identified issues and keep apprised of IT communications. Refer to Knowledge Base articles and documentation. Write, maintain, and update KnowledgeBase documentation. Collaborate with designated teams regarding the planning and deployment of new technologies. Proactively e- plore and communicate technology updates (i.e., applications and tools) with other IT departments for consideration for classroom use. Demonstrate knowledge of educational software programs and show initiative in self-training on a variety of new software and technologies. Perform other duties as assigned. Qualifications: Required: Associates Degree OR Minimum of two years e- perience in troubleshooting and problem resolution of Windows, Apple, and Chrome hardware, software, operating systems and networking. Completed and submitted BVSD online application Must have a valid driver's license and reliable transportation Google Apps Administration Fundamentals; must acquire after 6 months HDI Support Center Analyst; must acquire after 6 months Communicate (read, write, and speak) in English Preferred: Bilingual Spanish/English ITIL Foundation Certification Demonstrate a desire to support classroom teachers and students in their use of technolog. Knowledge of computers on a variety of operating systems: Windows,, macOS,, Chrome, iOS,and Android Knowledge of computer hardware, software, and peripherals such as PCs, servers, monitors, cables, and network systems. E- perience with installing, configuring, upgrading, troubleshooting, and repairing hardware, peripherals, and software, including cloud software. Knowledge of networking and data communications fundamentals Salary Information: Salary Placement varies according to eperience and education. Pay range listed above is for employees newly hired to BVSD or current BVSD employees that are new to the employee group (eisting employees currently in this unit please refer to the pay range on the appropriate salary schedule