Technology Specialist

Job Description Code: 6J.020 Division/Department: Technology and Information Services Pay Grade: T-3 Pay Type: Salaried; Non-Exempt Retirement: TRS Contract Work Year: 208 Days / 233 Days Reports To: Technology Field Services Manager Evaluation Instrument: PEI MINIMUM QUALIFICATIONS Associate degree from an accredited college or university, certification preferred. Successful experience in personal computer operation, troubleshooting and repair; thorough understanding of system components and network concepts. A+ certification preferred. Thorough understanding of currently released and supported Microsoft Windows operating systems. Ability to successfully install, remove and troubleshoot software applications, peripherals and associated drivers. Knowledge of Active Directory preferred. Ability to consistently demonstrate effective organizational skills, and positive customer service skills. Ability to provide services to local schools regarding the physical unpacking, installation, setup, or removal of technology equipment. Must have a valid Georgia Motor Vehicle operator's license with endorsements compatible with assigned duties for Cherokee County Board of Education. GOAL Assist teachers and administrators with Level 1 technology support. REPRESENTATIVE DUTIES & RESPONSIBILITIES Assist in resolving technology-based problems among schools, centers and departments. Provide technical assistance to K-12 teachers and support personnel on hardware and software to ensure its effective utilization. Utilize on-line problem tracking/reporting system. Assist in the setup and installation of new technology for both existing and new locations.