Job Description
Overview: Role: Telecom Expense Analyst Description: The ITSM Analyst - Telecom is responsible for interacting with all telecommunications and information technology vendors to acquire supporting documentation necessary for accurate inventory entries and validate all saving and requirements. This individual will be responsible for streamlining current multiple inventory/billing platforms and consolidating our inventory to publish metrics to provide accurate data to the Management Team. Consolidate and develop a robust Technology Telecom cost structure and single billing platform across the Enterprise. Build, manage and develop strong telecom team responsible for transforming current telecom billing platform. Forecast monthly/quarterly run rates and changes to run rates. Develop process to Order/Disconnect new services. Work closely with IT Teams and Field and provide guidance regarding technology deployment Billing Lifecycle. New TEM Platform Integration and migration responsibilities to make sure All reporting and metrics. Oversees work performed by third party vendor(s) related to telecommunication services in order to track and resolve issues as required, review and improve telecommunications related processes, and seek ways to reduce overall communications spend. Directs the audit, maintenance, analysis, and verification for accurate communications billing, charge-back models and contract compliance monitoring activities related to all CCF, cellular, local, long distance, data networks and international telephone service. Consults with RFP process for telecommunications related services and reviews contracts, SLAs, and KPIs to ensure best practices are implemented Manage IT and Telecom Carrier Vendor SLAs and develop pertinent reporting for Senior leadership. Participate and work with IT vendors to develop com