Job Description
Telecommunicator General Statement of Job Answers emergency and non-emergency calls for service. Gets the correct address and information for the units responding. Dispatches police fire and EMS units to emergency and non-emergency calls. Monitors the radio channels and responds to all requests. Specific Duties and Responsibilities Essential Functions Answers 911 Calls. Answers Non-Emergency Calls. Attends classes and training. Contacts public works, power company, animal control, law enforcement and fire agencies for service. Dispatches Police and Fire/EMS Radio - emergency and non-emergency calls promptly and accurately. Enters information into computer. Monitors police and fire/EMS radio channels and responds to requests. Operates Maps, Pagers, E-mail, Recording, and other computer applications. Operates computer, multi-line telephone, fax, copier, printer, TDD, pagers, radios, etc. Performs general office duties. Provides CPR/First Aid when needed. Provides Emergency Medical Dispatch Pre-Arrival instructions. Retrieves correct address and information from callers. Runs subjects and objects on FCIC/NCIC. Screens and monitors all incoming calls - puts in calls for service or transfers to extensions. Minimum Education and Training Requires a high school diploma or GED equivalent supplemented by up to one year of training in emergency communications, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must be able to type 35 words per minute with accuracy and have good computer skills. Must possess and maintain a valid state of Florida driver's license. Must submit to, and pass, a fingerprint-based national criminal history record check and must be able to obtain, and re