Job Description
Job OverviewWe are seeking a dynamic and professional Telephone Operator to serve as the first point of contact for our organization.In this vital role, you will manage incoming calls, provide exceptional customer service, and ensure smooth communication across departments.Duties Answers all incoming calls, and transfer caller to the appropriate person or to their voicemail if necessary.Retrieve messages from answering service making sure all messages have been handled.Forwards phone lines to answering service at Lunchtime, and end of work day.Makes appointments for all doctors at all locations, verifying with patient doctor, date, time, and location.If requested mails directions or directs patients to website.Registers new patients by collecting all necessary information.Verify patient's insurance eligibility via the practice management system or necessary websites.Verify Auto and Worker Compensation claims and creates a case in the practice management system.Updates patient demographics as needed.Prints chart for Nurse or Medical Assistant for any same week add on appointments.Calls to schedule any new incoming referrals Contacts all patients from appointment requests from appointments@wpahc.com Provides support to other Front Office Receptionist positions when needed.Provides support to Practice Manager by assisting with operating functions as requested.Other duties as assigned.Skills Proficiency in multi-line phone systems and dispatching procedures to ensure seamless call management Strong phone etiquette coupled with excellent communication skills to foster positive interactions Data entry expertise along with clerical experience to handle administrative responsibilities accurately Front desk experience that emphasizes professionalism and customer service excellence Familiarity with typing quickly and accurately to support documentation needs Basic understanding of office technology, including computers and office software applications Join us in delivering outstanding communication services that keep our organization connected! We value energetic professionals who are eager to make a positive impact through exceptional service delivery.This is a paid role designed for motivated individuals ready to thrive in a fast-paced environment while developing essential administrative skills.Benefits:401(k) 401(k) matching Dental insurance Free parking Health insurance On-the-job training Paid time off Vision insurance Work Location:In person.