Job Description
Job Title: Testing Supervisor - Office of Digital Learning & Academic Technology Location: Tallahassee, FL Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 62617 Department Office of Digital Learning & Academic Technology Responsibilities Supervises the testing center. Assists proctors in registering testers in and out of the facility. Handles fee collection and paperwork. Ensures proctors have sufficient seat cards, exam aids, and other materials. Assists proctors in the testing room with enforcing testing policies, troubleshooting basic computer or software issues, and submitting irregularity reports when appropriate. Escalates any difficult student matters to the Testing Operations Manager. Supervises proctors during extended hours as needed. This includes periods such as finals week and weeks after an extended emergency closure. Maintains proctor shift rotations and scheduling anomalies. Equitably rotates staff through various positions in the testing center to maintain excellent service and staff morale. Assists the Testing Operations Manager in maintaining staff schedules and minor leave requests. Relays any staffing needs to the Testing Operations Manager, including additional supervisory assistance. Cultivates a positive, professional, productive work environment. Serves as an immediate line of communication for proctors, offering them a listening ear and voicing any ideas or concerns on their behalf. Keeps a watchful eye on staff and their performance, holding them accountable to established benchmarks, policies, procedures, and organizational commitments. Escalates any sensitive employee matters to the Testing Operations Manager and/or Assistant Director. Completes other duties as assigned. Answers phone calls, emails, and web tickets. Additional duties may include assisting with recruiting prospective test proctors, leading team-building activities, providing policy recommendations, and overseeing staff side projects. Qualifications High school diploma or equivalent and four years' experience or a combination of post high school education and experience equal to four years. Preferred Qualifications Minimum one year of customer service experience. University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about our university and campuses. Anticipated Salary Range Mid $30,000's to mid $40,000's (annually), commensurate with experience. FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu . If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Veterans' Preference Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only. IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date. Click the links for eligibility information and required d