Text and Speech Analyst

DEPARTMENT: Data Insights and Innovation JOB TITLE: Text and Speech Analyst JOB CODE: TSA REPORTS TO: Manager, AI and Intelligent Decisioning FLSA STATUS: Exempt EMPLOYMENT TYPE: Full-Time JOB PURPOSE: This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion). The Text and Speech Analyst is responsible for analyzing, interpreting, and evaluating language and text data to facilitate effective utilization across various contexts in support of our AI-powered solutions. This role examines written, spoken, and digital communications to identify patterns, trends, and opportunities related to language and speech to benefit our members in a cost-effective manner. The Text and Speech Analyst collaborates with cross-functional teams in the design, development, testing, and deployment of text and speech solutions that produce accurate, relevant, and high-quality outputs across various business applications. The ideal candidate will have a strong background in AI, natural language processing, and neural networks. DEPARTMENTAL EXPECTATION OF EMPLOYEE Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model Acts as a role model within and outside AF. Performs duties as workload necessitates. Maintains a positive and respectful attitude. Communicates regularly with the departmental leader about department issues. Demonstrates flexible and efficient time management and ability to prioritize workload. Consistently reports to work on time, prepared to perform duties of the position. Meets Department productivity standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Design and Optimization: Design, develop, and refine automated speech recognition models and contextual text mapping techniques to ensure high-quality outputs for specific use cases. Employ techniques to guide and enhance Automated Speech Response and text harvesting models, ensuring that the AI interactions are effective and efficient. Develop effective AI text and speech services through proficient programming and utilization or ASR engines using standard and fit-for-purpose frameworks. Collaborate with cross-functional teams to ensure that the models are aligned with the business requirements and objectives. Conduct testing of variants and analyzing model behaviors, including deviations and degradations within given frameworks. Stay up to date with advancements in speech recognition and text harvesting technology and engineering best practices. Collaborate with product managers, data scientists, ML engineers, and business stakeholders to integrate AI models into business processes, products, or workflows. Create documentation and reusable libraries for internal and external use. Partner with the MLOps Engineer and other stakeholders to establish and implement observability and monitoring frameworks to adequately and timely identify degradations and potential ethical/bias issues. Establish and implement explainability frameworks. Provide recommendations for improvement in the areas of AI acceptable use and ethics, collaborating with Legal and Compliance to ensure adherence. AI Governance and Security: Ensure data quality and integrity as they apply to text and speech models. Ensure that data security protocols are followed in the definition and implementation of AI solutions in accordance with regulatory requirements and company policies. Develop safety filters and guide the ethical use of prompts to prevent biased or harmful responses. Collaboration and Strategy: Work closely with IT, products, data engineers, data analysts, data scientists, and business stakeholders to understand needs, data requirements, and implement solutions. Provide technical leadership and mentorship to junior data team members. Provide training and support to team members on effective frameworks and best practices. Stay updated on emerging technologies and best practices, making recommendations for continuous improvement. ADDITIONAL DUTIES AND RESPONSIBILITIES Support model observability efforts to ensure adherence to company policies and enforce governance standards. Other duties as assigned by manager or project needs QUALIFICATIONS Bachelor’s or M