Job Description
Job Title: Salesforce FSM SME Lead Location: Remote Duration: Long term contract Job Description: Business-Facing Lead: Act as the primary bridge between Telco business stakeholders and the technical delivery team. Phase 0 Strategy: Lead discovery workshops to map "To-Be" processes for fiber, 5G, and maintenance operations. Define functional requirements for the MuleSoft team to connect FSL with legacy OSS/BSS systems Define MVP scope and build the functional roadmap for a national-scale workforce. Design territory, resource, and scheduling logic from scratch (Greenfield). Create User Stories and functional specs for complex work order lifecycles. Develop a Mobile UX strategy for offline-first technician workflows. FSL Expert: 2+ full-lifecycle FSL implementations (Salesforce Certified Field Service Consultant required). Telco Specialist: Deep knowledge of Truck Roll logistics, fiber/network maintenance, and Business process frameworks. Proven experience working alongside MuleSoft architects to define API-led data contracts. Ability to influence stakeholders and manage operational change Thanks & Regards OpenKyber For applications and inquiries, contact: hirings@openkyber.com