TPWD - Customer Service Representative II (Field Service Representative)

TPWD - Customer Service Representative II (Field Service Representative) (00055269) Organization:PARKS AND WILDLIFE DEPARTMENT Primary Location:Texas-Rusk Work Locations:LE-FO-R3-D1-Rusk 580 West 6th Street PO Box 513 Rusk 75785 Job:Office and Administrative Support Employee Status:Regular Schedule:Full-time Standard Hours Per Week:40.00 Travel:Yes, 5 % of the Time State Job Code:0134 Salary Admin Plan:A Grade:13 Salary (Pay Basis):3,726.96 - 3,726.96 (Monthly) Number of Openings:1 Overtime Status:Non-exempt Job Posting:Jan 27, 2026, 8:23:58 AM Closing Date:Feb 10, 2026, 11:59:00 PM Description TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.EXCELLENT Benefits:Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities.Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program.For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.Click HERE to view our Benefits page.PLEASE NOTE:All applications must contain complete job histories in the WORK HISTORY SECTION to include Job Title Dates of employment (month/year) Hours worked per week Name of Employer, Name of Supervisor and Phone Number Description of duties performed Volunteer experience credit is counted toward any experience requirement.Please list those experiences to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week.Please indicate hours worked for part-time/temporary/seasonal experience. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting.A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. Applications with See attached or See resume will not be accepted in lieu of a completed application. Work In Texas (WIT) Applications:WIT applicants are required to complete the supplemental questions to be considered for the posting.To complete the supplemental questions, login to CAPPS Recruit.IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.MILITARY OCCUPATIONAL SPECIALTY CODES:Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 Customer Service Representative I-V Space Force No Military Crosswalk.Qualified veterans are encouraged to apply. More information on military occupational specialty codes can be found below:https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE:If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted.If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.Documentation must be attached to the application before military preference can be granted.HIRING CONTACT:Lt.Kirk Clendening, (903) 534-0388 PHYSICAL WORK ADDRESS:Law Enforcement Region 3 District 1 - Rusk, 580 West Sixth Street, Rusk, TX 75785 GENERAL DESCRIPTION Under the direction of the Li