Job Description
JOB The Nevada Department of Transportation is hiring for a Traffic Center Technician Trainee located in Elko, NV, as an underfill for a Traffic Center Technician 1. Traffic Center Technicians are responsible for maintaining the safe and reliable operation of state roadways by operating within District Traffic Operations Centers in a 24/7 environment. They facilitate the exchange of information to provide travelers with road conditions and information, operate traffic software and devices, and record data. Technicians use computer applications to control signs and devices to reduce congestion, post public information, review weather and traffic data, and communicate with road crews. They also track data, prepare reports, and coordinate with other agencies during emergencies.Traffic Center Technicians are located within District Traffic Operations Centers; operate in a 24/7 environment and facilitate the exchange of information required to maintain the safe and reliable operation of the state roadways while providing information to travelers; operate, control and conduct routine tests of traffic software, signs, and devices; record and track data; prepare reports; communicate with road crews to obtain and provide information. EXAMPLE OF DUTIES Graduation from high school or equivalent education and two years of experience which included customer service and two or more of the following: maintaining records, operating a computer, answering telephones, dispatching, and reviewing forms, documents and other written materials; OR an equivalent combination of education and experience as described above. SUPPLEMENTAL INFORMATION Working knowledge of: standard office practices and procedures; arithmetic necessary to produce statistical reports; customer service by phone and other methods. Ability to: work independently and as part of a team; establish and maintain effective working relationships; understand and carry out oral and written instructions; work effectively with frequent interruptions and distractions; operate a computer and ancillary equipment; speak clearly and distinctly using correct English; communicate effectively in writing sufficient to document roadway events and customer service calls; remain focused during a variety of traffic events and emergency situations; learn to respond appropriately to telephone and radio communications while monitoring computer equipment and roadway information sources; add, subtract, multiply, and divide numbers accurately; compile, organize, and summarize data for inclusion in reports; maintain records including manual and electronic files; use word processing, spreadsheet, database management, and other associated business software; read and understand manuals and other written materials; read maps that include identifying routes. Recruiter Contact Information: Sydney Fowler - sydney.fowler@dot.nv.gov